Support
Help with reading, coins, and your account
Find quick answers, troubleshoot common issues, and contact our team. We’re here to keep your reading uninterrupted.
Quick help, right when you need it
Account & login
Reset your password, update your email, and manage your profile settings.
View Coins & unlocks
Understand coin balances, chapter unlocks, and purchase receipts.
Reading experience
Fix loading issues, sync progress across devices, and adjust reading preferences.
Frequently asked questions
If you don’t see what you need, send us a message and we’ll get back to you.
How do I unlock chapters with View Coins?
Open a novel, start with the free sample chapters, then tap Unlock on a locked chapter. If you have enough View Coins, the chapter unlocks instantly and stays available on your account.
I bought coins but my balance didn’t update—what should I do?
First, refresh the page or sign out and back in. If your balance still doesn’t update within 10 minutes, contact support with the email on your account and your order receipt (or transaction ID) so we can investigate.
Can I read on multiple devices?
Yes. Your library and reading progress are tied to your account. Sign in on each device to sync your unlocked chapters and last-read position.
How do I reset my password?
Go to Login and choose Forgot password. We’ll email a reset link to the address on your account.
How do I request a refund?
Refund eligibility depends on your purchase method and whether coins were spent. Contact us with your receipt and we’ll review your request and reply with next steps.
I’m an author—where do I get help publishing?
Visit the Author Portal for publishing tools and guidelines. If you’re stuck, message support with your pen name and a link to your work (if published).
Contact
Send a message to Support
Tell us what’s happening and include any helpful details (device, browser/app version, and screenshots if available). We typically reply within 1–2 business days.
Need more View Coins?
Top up in seconds and keep reading without interruptions.